Here are FAQs we Get a Lot

General

Multicollab is great for content teams of all sizes: Whether it’s just two people or a team of hundreds, Multicollab ensures editorial workflows are made easier by enabling collaborative editing directly on the WordPress-Gutenberg interface. If your content requires a second opinion and collaboration, Multicollab will be perfect for your needs!

By default, all Super Admin, Administrator, and Editor roles can view, edit, delete, reply, and resolve comments and suggestions on any post or page. Authors and Contributors can only add, edit, delete, reply to, and resolve their own posts’ comments. You can customize and design permissions for different roles with Multicollab Premium plans, giving you more advanced control over users’ permissions and roles for commenting and suggesting. 

Our publisher clients who’ve started to use Multicollab instead of Google Docs have experienced significant improvements in their content creation and publishing speeds. Multicollab cuts out all the time and trips to copy and paste the content between Google Docs and WordPress. It also enables content creators to take advantage of reusable content blocks, rich content formatting blocks, and other great benefits of WordPress’s native content editor. This video shows how using Multicollab can improve your publishing speed by 42%. 

We are pretty confident that no inline commenting and suggestion plugins are available that can compete with Multicollab. If you find a better solution than Multicollab, please contact us and share the plugin name and details, and we will give you a full refund.

Here is the list of WordPress plugins that have some sort of editorial, commenting, and publishing workflow solutions. 

You need a WordPress website, and you should be using the new Block Editor (Gutenberg editor) to use Multicollab. 

It works on any type of posts and pages. It also works on custom post types. 

Learn: How to use suggestion mode. You can use the suggestion feature only on specific blocks now. Check this for compatibility and limitation of the suggestion feature.

Current Limitations of Comments and Suggestions:

  • Support comments/suggestions on dynamic content blocks but not on individual elements.

Yes, you can comment on the entire block as well as part of the content in that block. 

Yes, with Multicollab’s real-time collaboration feature, users can invite others to collaborate on a post where co-editors can edit and publish simultaneously. It is available on all the plans.

Multicollab offers all the benefits of Google Docs, without the downside.

You can not simultaneously use suggestion features and real-time editing. Learn more.

Up to 5 people can edit and comment at the same time on single posts, and There is no limitation on the number of users on a website.

Yes, Multicollab offers safe collaboration in real-time. The information shared is protected using worldwide encryption standards when it moves between your web browser and the server using websockets. Also, we don’t keep any of your data on our servers, which means your collaboration activities remain private and secure.

Billing & Subscriptions

We have a no questions asked 30-day refund policy. If you are not happy with Multicollab, simply send us a support ticket, and we will promptly refund your entire purchase price.

You can use Multicollab on multiple sites by either using WordPress Multisite or purchasing more than one subscription. How many subscriptions you’ll need depends on how many WordPress installs/domains you have. If you have more than one domain name or multiple WordPress installs, you’ll need a subscription for the number of installs or domains you have. Contact us with any further questions about multisite licenses!

License keys are subscription-based and will automatically renew every year. If you decide to cancel, you may still use a plugin, but you will no longer receive updates or support once the license key expires.

We accept all major credit cards and we use PayPal and Stripe as our payment gateways to accept payments.

Technical

We’re constantly working to improve Multicollab and make it more widely available. The plugin is currently fully-compatible with Gutenberg versions 8.6 to 16.2, WordPress versions 5.6 and above, and PHP versions 7.0 or 8.1.

Yes, you can use Multicollab on custom post types.

Yes, Multicollab works on WordPress Multisite and Headless WordPress setups. 

Multicollab lets users collaborate on various Gutenberg blocks to facilitate editing and content management:

We are constantly updating the plugin to meet more block requirements and make editorial collaboration more seamless for our users.

Currently, it only works with Gutenberg (Block Editor). 

Commenting: You can comment on text and media in reusable and custom blocks. Commenting on a dynamic block’s content is not supported, but you can comment on the entire block.  

Suggestion: Yes, add suggestions in custom, dynamic, and reusable blocks. It is compatible with Gutenberg blocks. Learn more.

Comment: You can comment on any text or media content, the entire block, or even the content (text and media) of reusable and custom blocks. You can comment on types of native Gutenberg blocks. To view the accepted blocks for comments, please review the below link: Commenting Feature: Compatibility & Limitation.

Suggestions: You can use the suggestion feature only on specific blocks at this moment. Check this for compatibility and limitation of the suggestion feature.

Current limitations of Comments and Suggestions: 

  • Support comments/suggestions on dynamic content blocks but not on individual elements.

Support

  • PRO support includes email-based support within 24 hours of response.
  • Elite support includes Slack and Zoom connection within 24 hours of response.

We have a dedicated support team to help with anything you need. We’re available 9 a.m. thru 4 p.m. EST, Mon-Fri, and strive to answer all customer requests within 24 hours.

Have you had a look at our documentation? We’ve covered a lot of common questions in our repository, available freely here. If you’d still like help, contact us here and we’ll get back to you as fast as possible!

You will get dedicated expert support as well as access to our dedicated Slack support channel.

Enterprise support includes Slack, phone, and email support with 1 Business Day Response + Dedicated Expert Support. We’re available 9 a.m. thru 4 p.m. EST, Mon-Fri.

Yes, we offer customization and installation support and services. Please contact us to get a quote. 

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